Local Participation Report for PCT March 2013
A description of the profile of the members of the PPG:
- The PPG demographic in the first year, showed that patients aged 17-45 were under-represented in the group, and this year’s PPG demographic indicates that we now have members in the 30-49 age group, which is an improvement. (Again all the group attenders to date have been white British and this is also the case with the virtual group members who have elected to be kept informed/consulted via e-mail).
A description of what steps the Practice has taken to ensure that the PPG is representative of its registered patients and where a category of patients is not represented then what steps have been taken by the Practice in an attempt to engage with those patients:
- We have continued to promote the Patient Participation Group in the practice and on our website, and several new members have joined over the past year. Although we have tried to reach and engage patients from all ages and backgrounds, lack of interest and language issues have made this difficult.
- We took last year’s patient survey to a local Chinese community at Tamfu House who are registered patients and were able to get some useful feedback via their warden who acted as their interpreter.
- Some of the original PPG members have moved away and more have joined during the year. New members are sent copies of minutes of previous meetings, and an outline of the purpose of the group.
- We still display eye-catching posters trying to recruit younger patients and those for whom English is not their first language – our ‘international patients’.
A description to be entered in around how the Practice and the PPG determined and reached an agreement on the issues which had propriety within the Local Practice survey:
- The PPG met on 28 June (6 patients) and 16 October 2012 (9 patients), and 19 March 2013 (8 patients).
- An invitation to attend, together with the agenda and minutes of the previous meeting was sent beforehand to all members and copied to the virtual members of the group.
- Patient attendance at the meetings varied, with two or three core members each time plus different additional attendees. The meetings were facilitated by either Dr Weston-baker or Dr Calvin, with Jenny Haynes (Practice Manager) Debbie Paterson (Secretary) and Suzie Westgate (Receptionist) also in attendance for the practice.
- Questions for a patient survey were derived from the group discussion held on 16 October.
- Virtual group members participated by raising the occasional query or suggestion and by completing the patient survey.
A description of how the Practice sought to obtain the views of its registered patients
- The practice again selected KwikSurvey as the preferred survey tool.
- A 20 question survey was formulated, 6 of which were re demographics.
- Survey was launched in January 2013, with closing date of 15 March 2013.
- A link to the survey was e-mailed to all patients for whom we had e-mail addresses, and the virtual group members were also sent an invitation to the next meeting on 19 March 2013 at which the results would be discussed and an action plan devised.
- A link to the survey was added to the practice website
- Survey forms were available from the reception counter.
- During January and February clinicians and staff were instructed to hand out survey forms personally, specifically including minority/ethnic groups and assisting should language or comprehension be a problem.
A description of how the Practice sought to discuss the outcomes of the local survey and the Practice’s action plan together
- 185 patients completed the patient survey.
- The results of the survey were discussed line by line at the 19 March meeting of the Patient Participation Group in order to agree the issues that would form the action plan.
- From interactive discussion it was clear that there were several areas where the practice could make changes to enhance patient experience.
A description of the findings or proposals that arose from the local Practice survey and what can be implemented and if appropriate reasons why any such findings or proposals should not be implemented
- See attached 2013 action plan which is self explanatory
A description of the action which the Practice, the PCT intend to take as a consequence of discussions with the PPG in respect of the results, findings and proposals arising out of the local Practice survey. If this is the second year of the scheme detail here any changes and issues since 31 March 2012 local patient participation report was completed.
- All required actions highlighted in the 2012 action plan have been carried out by the practice.
- This year’s survey addressed different areas, and the action plan from this will be addressed by the practice.
- The minutes from the meeting on 19 March and the current action plan will be e-mailed to all PPG and virtual PPG group members.
- Posters re action plan to be displayed in waiting rooms and added to practice website and included in the Spring edition of the practice newsletter.
- This report to be displayed on the practice website.
A description of the opening hours of the Practice premises and the method of obtaining access to services through the core hours
- The surgery is open from 8.30 am to 6.00 pm on weekdays.
- GP appointments are available from 8.30 to 11.40 am, and 2.30 to 5.40 pm, with lunchtime appointments available on some days.
- Nurse appointments are available from 8.30 am to 5.15pm
- Patients are able to request prescriptions via e-mail.
- On Friday evenings, prescriptions are taken to Boots the Chemist (attached to the practice) so that they are available for collection on Saturday mornings even when the practice is closed.
A description of any extended opening hours that the Practice has entered into and which health care professional are accessible to registered patients.
- No changes to opening hours have been made as a result of this year’s patient survey.
- However, the practice has agreed to advertise extended hours, and extended hours flu clinics, more prominently:
- The practice opens on some Tuesday evenings and Saturday mornings for booked appointments with a GP.
- At these times there is also provision for additional ‘emergency’ attendances on the day if required.
- Seasonal flu clinics also run alongside these surgeries from time to time.