All requests must be in writing. We are unable to accept repeat prescription requests by telephone in line with recommended guidance for safety reasons.  

You can submit a request in person: Complete the request slip (attached to your green prescription) or the repeat prescription request form which can be obtained from Reception and place it in one of the letterbox situated at reception  or the post box near to the front entrance of the surgery (out of hours). These letterboxes are emptied regularly during opening hours.

By post: If you provide us with a stamped, self-addressed envelope and we will post the prescription to you. Please allow 3 working days for your request to be processed from the time it arrives at the surgery.

Online: via the link at the top of this page.

or via email  nrw.repeatscripts@nhs.net. You need to register to use these services by completing a form at reception.

By fax: Fax your request to 01752 254541

Requests for medication not on repeat may take up to 5 working days. Early requests will be returned to you or your pharmacist to submit on time.

Please indicate your 'collection' preference’ when you make your request. If no preference is specified, the prescription will be held at our reception desk.

We aim to process all routine prescription within 72 hours.  Occasionally we are asked to process prescriptions urgently.  From a medical perspective, few prescriptions are really urgent and, for many medicines, missing a day or two of medication is not dangerous.

Your Pharmacist can dispense an “emergency supply” of your regular medication without a prescription where there is a genuine urgent clinical indication.

For patient safety reasons, please note that we will not interrupt doctors during their clinics to issue a prescription on demand. While this may seem inconvenient, we ask you to bear in mind that an interruption to an appointment will disrupt a patient’s care and could create the risk of an error due to distraction.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK.  In addition GPs are not required by their terms of service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad.

The NHS does accept responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. However, if a person is going to be abroad for more than 3 months, then they are only entitled (at NHS expense) to a sufficient supply of regular medication in order to get to their destination, where they should the find an alternative supply of that medication.

Patients residing abroad for a period of more than 3 months should be removed from the registered patient list.

Under 3 months

For patients who inform us they will be out of the country for less than 3 months, we will provide sufficient medicines for an existing condition (e.g. asthma, diabetes…) for the period while the patient is away where it is safe to do so. Drugs that require frequent monitoring may not be prescribed where there are safety concerns.

1 months supply only will be issued for drugs normally available over the counter, such as paracetamol.

Always ensure you are aware of any medication laws when travelling.

Over 3 months
Patients who inform us they will be leaving the country for more than 3 months will be prescribed sufficient medication to enable them to make alternative arrangements at their destination.

They will also be removed from our patient list. We will be pleased to re-register patients on their return to residence in the UK and can reassure patient that their electronic notes are kept on file for reference on your return.

Patients and relatives should not seek medication for the patient while they are abroad as this constitutes NHS fraud.